Returns
Returned products will not be accepted without prior written authorization. A return of standard products will be subject to a 30% to 70% restocking charge. Returned products must be received in the same condition as originally shipped, in original packaging with freight charges prepaid by the customer. Custom products cannot be returned. Email claims@storageboxsolutions.ca to request a Return Material Authorization number.
Freight
For new product deliveries, freight charges, as determined by the carrier, may be prepaid and added to the invoice, if desired. Unless specific instructions are given, the shipment method and carrier will be determined by Storage Box Solutions Inc. Actual shipping weights will apply. Shipping weights provided with product information are approximate.
Loss or Damage
Storage Box Solutions is not responsible for loss or damage in transit. If the buyer declines the freight service specified by Storage Box Solutions Inc., then the freight carrier will be an agent of the buyer and claims must be filed with that carrier. It will be the buyer’s responsibility to make note of any shortage and damage, or marks indicating possible concealed damage on the original freight bill before signing for receipt of goods. Delivery agent must also sign. Storage Box Solutions Inc. will file a claim on behalf of the buyer only if the loss is claimed within 5 business days after the receipt of goods.
Consequential Damages
In no event shall Storage Box Solutions Inc. be liable for special, incidental, consequential or punitive damages, including but not limited to, personal injury, loss of life, or damage to other property, inconvenience, loss of goodwill, lost profits or revenue, loss of use of the products, cost of substitutive products or modifications, downtime costs, other equipment costs or claims of any party dealing with purchaser for such damages, resulting from the use of this product or caused by any defect in this product. The purchaser agrees to hold Storage Box Solutions Inc, its owners, employees and agents harmless against any such claims.